Privacy policy

What data you give us when you contact us through this website, what we use it for and how you can control it.

Last updated: November 9, 2026

In short

  • We only ask for what we need to answer you.
  • We use your data to handle your request and, if you hire us, for the work and what the law requires. We do not sell it, give it away or send you advertising.
  • This website sets no cookies and has no analytics, advertising or social media buttons that track you.
  • You can ask us to see, correct or delete your data at any time, free of charge. We respond within five business days at most.
  • If we do not respond or you disagree, you can turn to the Agency for the Protection of Personal Data (PRODHAB).

On this page

Who is responsible for your data

The party responsible for the database is Consultores en Redes, a technical services company in San José, Costa Rica. Its legal name, corporate ID, address, phone number and email are at the end of this page. For any matter regarding your data you can write to us or call us (Law 8968, article 5).

What data we ask for

When you submit the quote form, what you write reaches us by email and is kept in the company’s mailbox. The website keeps only the record of your acceptance (see «Your consent»), and that record is included in the website’s backups. That is our database of requests. These are the data and whether they are required:

  • Name: required.
  • Phone and email: at least one of the two, so we can answer you.
  • What you need: required.
  • Service and type of property: optional.

Without the required data we cannot answer you or prepare the quote; that is the only consequence of not providing it. The optional data only help us better understand what you need. If you call or email us directly, we handle your number or email under these same rules.

We do not ask for sensitive data, such as health information, ethnic origin, religion, political opinions or sex life, and no one is required to provide it (Law 8968, article 9). Nor do we need banking details, passwords or ID numbers. Please do not include them in your message; if they reach us by mistake, we delete them.

As with any website, the server records technical data for each visit (IP address, date and time, page requested and browser type) to keep the site secure and detect attacks. We do not use it to identify you or for advertising.

What we use it for

  • To answer your inquiry and prepare the quote you asked for.
  • To call or email you to schedule a technical visit, if you request one.
  • If you hire the service, to coordinate and follow up on the work, and to meet the legal obligations it creates, such as invoicing.
  • To keep proof that you accepted the terms and this policy.

We do not use them for anything else. We will not send you advertising or newsletters, and we do not sell, rent or give your data to other companies. If we ever wanted to use it for something different, we would ask for your permission first (Law 8968, article 6).

Your consent

Before submitting the form, you tick two separate boxes, which are not pre-ticked: one to accept the website’s terms of use and another to authorize the use of your data under this policy. That second box, together with the information we give you beforehand in this policy and on the form, is how you give us your express consent. The law allows it to be recorded in writing in an electronic document (Law 8968, article 5; Law 8454, article 3).

Because it is up to us to prove that you gave your consent (Regulation, article 6), we keep a record with your name, your email (or your phone, if you left no email), the date and time, the language, the page you wrote from and the version of the terms and of this policy that you accepted. That record does not include your message. It cannot be edited from the website, only authorized staff can see it, and we delete it together with the rest of your data.

You can withdraw your consent at any time, free of charge: just write to us. We apply it within five business days at most (Regulation, article 8). Withdrawing it does not affect what was already done with your permission.

Who sees your data and where it is stored

Only the Consultores en Redes staff who handle your request. All of them must keep your data confidential, even after they stop working with us (Law 8968, article 11).

To run the website and email we use technology providers: web hosting (DreamHost), with servers in the United States; email (Google); and backup storage (Google Drive). They store and transmit the information on our behalf and under our instructions; we do not give it to them to use for their own purposes. Storing it with a provider that works on our behalf is not handing it over to another company; even so, because their servers may be outside Costa Rica, the form checkbox asks for your express authorization for that storage.

We do not give your data to anyone else, except where the law allows it without your consent: a reasoned order from a competent court or from a special investigative commission of the Legislative Assembly, or an obligation set by the Constitution or by law (Law 8968, article 5).

How long we keep it

Only as long as needed to handle your request and, if you hire us, to follow up on the work and meet the legal obligations it creates, such as invoices. When it is no longer needed, we delete it. Requests that do not lead to a job are kept for 12 months: once that period ends, the record of your consent is deleted automatically, and our staff delete the emails in the following monthly review, unless a law requires us to keep them. A deleted record disappears from the website’s backups within about 8 days, and deleted emails stay in the email trash for 30 days before they are permanently removed. As a general rule, the law does not allow data that could affect you to be kept for more than ten years, except for the exceptions provided in the applicable law (Law 8968, article 6).

Your rights and how to exercise them

The law guarantees you control over your own data, known as informational self-determination (Law 8968, articles 4 and 7). Whenever you want, free of charge, you can ask us for:

  • Access: to know whether we hold data about you, what it is, what we use it for and how we handle it.
  • Rectification: to correct or complete inaccurate data.
  • Erasure: to delete your data.
  • Revocation: to withdraw the consent you gave us.

To do so, email us with your name, what you need and where you want to receive the answer (Regulation, article 17). If necessary, we will ask you to confirm your identity, so we do not hand your data to someone else (Regulation, article 15). We respond within five business days at most (Law 8968, article 7). If we cannot do what you ask, we will explain why in writing (Regulation, article 22).

If we do not respond in time or you disagree with our answer, you can file a complaint with the Agency for the Protection of Personal Data (PRODHAB), part of the Ministry of Justice and Peace (Law 8968, articles 13 and 24).

Minors

This website is intended for adults and we do not seek to collect data from minors. If a minor needs our services, their mother, father or legal guardian must contact us and give consent on their behalf (Law 8968, article 5). If we receive a minor’s data without that consent, we delete it.

Cookies and what this website does not do

This website does not set cookies on visitors’ devices. Nor does it have analytics, advertising, tracking pixels, embedded maps, fonts or social media buttons from other companies: the pages load nothing from outside servers. If we ever add a measurement tool, we will update this policy first and, if it uses cookies that are not necessary, we will ask for your permission.

There are three technical details, and none of them sends us any information about you:

  • If you close the notice offering the page in another language, your browser remembers it while the tab is open and forgets it when you close it.
  • The «Questions?» assistant works inside your browser: it does not send or store what you type.
  • The form has protection against bots that uses no cookies, captcha or outside services.

Links to other websites

The link to open our location in Google Maps takes you to Google’s website, which has its own privacy policy. This website does not connect to Google unless you tap that link.

How we protect your data

We take technical and organizational measures so that your data is not lost, altered or seen by anyone who should not see it (Law 8968, article 10):

  • Encrypted connection (HTTPS) across the whole site.
  • Access to the website and email only for authorized staff.
  • Backups so that information is not lost.
  • Protection against bots and spam on the form.

No system is infallible. If an incident affecting your data ever occurred, we would inform you within five business days at most, explaining what happened, which data was affected, what we did and where to find more information, and we would also report it to PRODHAB (Regulation, articles 38 and 39).

If this policy changes

We will publish the new version on this page with its date. If the change affects how we use your data, we will ask for your consent again before applying it.

The laws behind this policy

This policy does not rest on a single law, but on several that work together:

  • Political Constitution, article 24: guarantees the right to privacy and the secrecy of communications. It is the foundation for the rest.
  • Law 8968, on the Protection of Individuals with Regard to the Processing of their Personal Data: develops that right. It sets out what we must tell you, how to ask for your consent and what rights you have.
  • Regulation of Law 8968 (Executive Decree 37554-JP): provides the practical details of that law, such as deadlines, proof of consent and what to do after a security incident.
  • Law 8454, on Certificates, Digital Signatures and Electronic Documents: gives electronic documents the same value as paper ones (article 3), without removing the other requirements of each law. That is why consent can be given in writing on the form, together with the information Law 8968 requires.
  • Penal Code, article 196 bis (amended by Law 9048): punishes anyone who, without authorization, seizes, uses or discloses personal data. It protects your data from third parties and also binds us.
  • Political Constitution, article 46, and Law 7472, on the Promotion of Competition and Effective Consumer Protection: recognize your right as a customer to receive adequate and truthful information. This policy is part of that information.

If any of these rules changes, the version in force applies even if this text has not yet been updated.

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